1. Keep skid chains on your tongue; always say less than you think. Cultivate a low, persuasive voice. How you say it counts more than what you say.

    2. Make promises sparingly, and keep them faithfully, no matter what it costs.

    3. Never let an opportunity pass to say a kind and encouraging word to or about somebody. Praise good work, regardless of who did it. If criticism is needed, criticize helpfully, never spitefully.

    4. Be interested in others, their pursuits, their work, their homes and families. Make merry with those who rejoice; with those who weep, mourn. Let everyone you meet, however humble, feel that you regard him as a person of importance.

    5. Be cheerful. Don't burden or depress those around you by dwelling on your minor aches and pains and small disappointments. Remember, everyone is carrying some kind of a load.

    6. Keep an open mind. Discuss but don't argue. It is a mark of a superior mind to be able to disagree without being disagreeable.

    7. Let your virtues speak for themselves. Refuse to talk of another's vices. Discourage gossip. It is a waste of valuable time and can be extremely destructive.

    8. Be careful of another's feelings. Wit and humor at the other person's expense are rarely worth it and may hurt when least expected.

    9. Pay no attention to ill-natured remarks about you. Remember, the person who carried the message may not be the most accurate reporter in the world. Simply live so that nobody will believe them. Disordered nerves and bad digestion are a common cause of backbiting.

    10. Don't be too anxious about the credit due you. Do your best, and be patient. Forget about yourself, and let others "remember." Success is much sweeter that way.

    1. 給自己的嘴巴安上一把鎖，不要試圖講出全部的想法。培養(yǎng)低調(diào)和富有感染力的言談。說話的方式比內(nèi)容更為重要。

    2. 少作承諾，并保證它們的信譽。一旦作出承諾，無論付出多大代價都要履行。

    3. 永遠不要錯過贊賞和鼓勵別人的機會。不論是誰做的漂亮的工作，都給予稱贊。如果需要提出意見，請以一種幫助的態(tài)度，而不是鄙夷的態(tài)度。

    4. 關(guān)心別人的需要、工作、家庭和家人。與快樂的人一起快樂；與悲傷的人一起悲傷。讓每一個與你交往的人，不論多么卑微，都能感覺到你對他的重視。

    5. 做一個快樂的人。不要將自己不足一提的傷痛和失望傳染給了周圍的人。請記住，每個人都承擔著某些壓力。

    6. 保持開放的心態(tài)。討論但不要爭論，不同意但不憤岔，是偉大心靈的標志。

    7. 讓你的美德自己來說話。拒絕談?wù)搫e人的短處，不要傳播謠言。這些將浪費你寶貴的時間，并會極大地破壞你的人際關(guān)系。

    8. 謹慎地對待別人的情感。揶揄和幽默并不值得以傷害別人為代價，尤其當你認為可能性很小的時候。

    9. 無需擔心關(guān)于你的流言。請記住，散播流言的人并非世界上最準確的報道員。以不變應(yīng)萬變。緊張不安加上壞心眼一般是背后議人是非的原因。

    10.別太著急屬于自己的信譽。將你自己做到最好，并要有耐心。忘記你自己，讓別人來“記住”你。這樣的成功更令人愉悅。